Privacy Policy

Information We Collect

We collect information that you provide directly to us, information we obtain automatically when you use our services, and information from third-party sources.

Personal Information Name, email address, phone number, job title, company name, and other contact details you provide when registering for our services or contacting us.
Technical Information IP address, browser type, device information, operating system, referring URLs, and usage data collected through cookies and similar technologies.
Service Usage Data Information about how you interact with our platforms, including features used, pages visited, time spent, and performance metrics.

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How We Use Your Information

We use the information we collect to provide, maintain, and improve our services, communicate with you, and ensure the security of our platforms.

Service Delivery

To provide, operate, and maintain our services, process transactions, and deliver the solutions you request.

Communication

To send you technical notices, updates, security alerts, support messages, and administrative communications.

Security & Compliance

To monitor and analyze usage patterns, detect and prevent fraud, ensure compliance with legal obligations, and protect our systems.

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Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in specific circumstances as outlined below.

Service Providers We may share information with trusted third-party service providers who assist us in operating our business, subject to strict confidentiality obligations.
Legal Requirements We may disclose information when required by law, legal process, or to protect the rights, property, or safety of Neurasal, our users, or others.
Business Transfers In connection with any merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction.

Encryption

All data transmitted between your device and our servers is encrypted using TLS 1.3. Data at rest is encrypted using AES-256.

Access Controls

We implement strict access controls and authentication mechanisms to ensure only authorized personnel can access personal data.

Regular Audits

Our security practices are regularly reviewed and audited to ensure compliance with industry standards and regulatory requirements.

Security Practices

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and deliver personalized content.

Essential Cookies

Required for the operation of our services, including authentication, security, and basic functionality. These cannot be disabled.

Analytics Cookies

Help us understand how visitors interact with our services by collecting and reporting information anonymously.

Preference Cookies

Enable our services to remember your preferences and provide enhanced, personalized features.

Cookie Settings

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

Active Accounts Personal information associated with active accounts is retained for the duration of your relationship with Neurasal.
Inactive Accounts Data from inactive accounts may be retained for up to 3 years for business continuity and legal compliance purposes.
Legal Obligations Certain information may be retained longer when required by law, regulation, or to resolve disputes and enforce our agreements.

Retention Policy

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.

GCC Region

Primary data processing occurs within GCC member states, ensuring compliance with regional data sovereignty requirements.

Standard Contractual Clauses

When data is transferred outside the GCC, we use Standard Contractual Clauses approved by relevant authorities.

Adequacy Decisions

We may transfer data to countries recognized as providing adequate data protection by relevant regulatory authorities.

Transfer Mechanisms

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

Age Verification We require users to confirm they are at least 18 years old when creating an account or using our services.
Parental Notice If we become aware that we have collected information from a child under 18, we will take steps to delete that information promptly.